Upstream Works

JUNE 9, 2022

The contact center was even more complicated. The contact center agent’s life was not easy, and we saw it just getting more and more complicated. ” Then, an application called UpStart was born. UpStart was designed with one thing in mind – to simplify the life of the contact center agent.

Contact Center 157

Contact Center Call Center Virtual Agent Omni-Channel 157

NICE inContact

JANUARY 14, 2020

Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology. But, we see the rate of cloud adoption in contact centers rising every year now.

Contact Center 156

Contact Center Technology Call Center Customer Experience 156

GlowTouch

SEPTEMBER 30, 2020

Diya Systems’ Santhosh Karthik (center) accepted FKCCI’s “Best Services Exporter, Information Technology” award on behalf of the GlowTouch company. This year marks the tenth year Diya Systems/GlowTouch Technologies has earned recognition from FKCCI for its stellar export performance.

System 98

System Contact Center Technology Industry 98

GlowTouch

FEBRUARY 19, 2021

” IAOP ® accepts applications every year for the GO100 program, which began in 2006, and the award is an honor for companies regardless of their GO100 list tenure. GlowTouch provides personalized contact center, business processing, and technology outsourcing solutions to clients around the world.

Company 98

Company Contact Center Innovation Industry 98

Magellan Solutions

FEBRUARY 2, 2022

Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. 1992 : In this year, Frank Holz established the first contact center in the country under the Accenture group. 2006 : The BPO industry started to witness a 46% annual growth. Dagupan City.

Call Center 75

Call Center Industry Contact Center Government 75

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Self Service 64

Self Service Chatbots Contact Center Policies 64

Oracle

JANUARY 23, 2020

How did your career in technology start? After I graduated from college, I went to work for a dot com company in their contact center. It was just a homegrown ticketing system, but meanwhile I was really learning about contact centers. It was sort of a happy accident.

Customer Experience 58

Customer Experience Contact Center How To B2C 58