Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. The Power of the Podcast. The rest is proverbial podcast history. Just for Kicks?

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Your brand could succeed in marketing to this generation through social media and SMS. This generation is mostly computer literate, with more than 80% of them reportedly using social media platforms like Facebook and Twitter. Matures- born before 1945.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Your brand could succeed in marketing to this generation through social media and SMS. This generation is mostly computer literate, with more than 80% of them reportedly using social media platforms like Facebook and Twitter. Matures- born before 1945.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Michel Falcon Experience

APRIL 23, 2019

If you like what you read, please consider sharing this on social media and with your team. The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. The answer is…YOU CAN!

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

ReviewTrackers

JANUARY 1, 2018

A number of research studies suggest that online reviews are more trustworthy and useful than branded social media content, advertising, information from salespeople, and even natural search engine results. Launched in 2004, RateMDs has since collected over 2 million doctor ratings and reviews. General Review Sites.

Automotive 109

Automotive Hotels Travel Healthcare 109

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana – in customer experience, marketing, social media and customer service. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana – in customer experience, marketing, social media and customer service. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130