Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Enthusiast

MAY 27, 2015

It was in Scottsdale, Arizona in 2004. Order Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin or purchase from select retailers, including Barnes & Noble. Don’t settle for ordinary. Choose extraordinary. It’s always a choice.)

Groups 40

Groups Retail Video Course 40

Customer Enthusiast

MAY 27, 2015

It was in Salt Lake City, Utah in 2004. Order Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin or purchase from select retailers, including Barnes & Noble. Don’t settle for ordinary. Choose extraordinary. It’s always a choice.)

Groups 40

Groups Retail Video Course 40

ijgolding

FEBRUARY 23, 2016

One of my Fathers most memorable quotes when I was a young boy was ‘engage your brain before opening your mouth!’ I strongly believe that if you allow people to use both (not necessarily in equal balance), then the experiences that they will deliver to all customers (internal and external) will be greatly improved.

Customer Experience 120

Customer Experience Customers Engagement Customer Experience Professionals 120

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Recognition: Celebrate your customer service heroes. That’s an industry and government definition; to us they are part of our valued customer base.

Airlines 45

Airlines Customer Satisfaction Hotels Retail 45

CSM Magazine

OCTOBER 11, 2019

When it comes to customer service, the most obvious area where trust comes into play is the relationship between the service provider and the consumer – or, in the case of the air travel industry, between airline and passenger. Trust: Building brand reputation and trust by delivering on promises. Trust would be core to the venture’s success.

Customer Service 40

Customer Service Airlines Travel Customers 40

ProProfs Chat

SEPTEMBER 20, 2019

Because, while customers have embraced digital technologies to make collecting responses easier, they have become more aware and guarded about the information they are willing to share. Like the rest of the market, surveys too have come a long way from paper surveys handed out to each customer exiting a shop. Is it true?

Survey 56

Survey Net Promoter Score Effort Score NPS 56

Russel Lolacher

JUNE 27, 2022

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now.

Culture 52

Culture Employee Experience Multi-Channel Course 52