2004 Customer relationships Interaction Software 
Alida
APRIL 7, 2016
Every customer interaction, no matter how trivial, triggers a survey,” he grumbles in a recently published article. “If That disintermediation started about a decade ago when customers—for the first time ever—started being able to talk about brands and companies and products without the company engaging in the conversation.”.
Team Support
SEPTEMBER 14, 2020
Although the fundamental Support model may not need to change, the objectives and outcomes from Support operations must increasingly focus on sustaining and retaining existing customer relationships. Scale: Increased customer engagement cannot be accomplished simply by hiring more staff.
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InteractionMetrics
JUNE 19, 2023
CX vs. UX: A Deep Dive UX focuses on an individual user’s interactions with products and websites. Companies with an appointed CX director aim to improve customer relationships at all touchpoints, not just the products and websites. Customers began to expect intentional, planned, and positive interactions with technology.
Optimove
NOVEMBER 14, 2019
Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Facebook Custom Audiences + Optimove = A killer retention marketing channel.
Amity
SEPTEMBER 7, 2016
I got started in this industry back in 2004, shortly after I graduated from college. And I found some interesting software companies that did this sort of thing. I found a company called GetActive Software and they worked with large, national, non-profit political campaigns, higher ed, public broadcasting -- that kind of thing.
Storyminers
JULY 6, 2020
She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.
Storyminers
JULY 6, 2020
She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.
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