PeopleMetrics

MAY 13, 2020

PeopleMetrics’ Employee Experience tools can help managers and executives identify breakdowns in communications, which is especially important today. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. About the Author.

Employee Experience 116

Employee Experience Communication CEM e-support 116

Forrester's Customer Insights

NOVEMBER 5, 2018

Companies and executives are paying attention to employee experience as never before. Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. Employees are quitting their jobs at the fastest rate since 2001.[i]

Employee Experience 54

Employee Experience Company Employee Engagement Brands 54

PeopleMetrics

JULY 20, 2020

Measuring the customer and employee experience is a continuous process, not an event. Businesses do not exist without customers and employees, yet few companies have a systematic process in place to measure and improve the experience of both customers and employees. Here they are!

Strategy 163

Strategy CEM Touchpoint Customer Centricity 163

PeopleMetrics

DECEMBER 12, 2019

Employee experience is vital to a healthy and growing company. A poor employee experience leads to disgruntled or apathetic employees who suck the energy out a business. On the other hand, an exceptional employee experience leads to employees who pass on their enthusiasm to customers.

Banking 91

Banking CEM Employee Experience Rewards Programs 91

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. They will also succeed at linking employee experience with the CX and ultimately maximizing the customer value proposition by moving from reactive to customer adaptive. Original Article by Mila D’Antonio. The post “Empathy in Action”?

Customer Experience 52

Customer Experience Average Handle Time Omni-Channel Policies 52

Think Customers

NOVEMBER 4, 2019

A study shows that licensing rates for people under 25 in Victoria, one of Australia’s most densely populated states, had dropped from 77 percent in 2001 to 66 percent in 2015. The employee experience is what ultimately drives the sustainability of any customer experience,” Bradshaw says.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

TechSee

JANUARY 25, 2023

link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. He leads the business unit dedicated to supporting and strengthening field service organizations, enabling them to deliver outstanding customer and employee experiences.

Management 41

Management Automotive Leadership Effort Score 41