PeopleMetrics
JULY 10, 2018
Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like customer-centric and customer-focused touted as top priorities. I often get feedback from our clients’ employees who say they don’t know what it means to be customer-centric and certainly don’t know how to practice it.
PeopleMetrics
JULY 20, 2020
After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer experience should be measured the same way - continuously.
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Oracle
MAY 31, 2019
We all know that customer-centricity is important, but what does it take to keep the customer in mind while designing products? In this episode, Blake describes her favorite (and most delicious) example of customer-centric product design. Get the latest content by bookmarking smartercx.com/unforgettable.
PeopleMetrics
MAY 13, 2020
Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. Conduct a communication audit.
OpinionLab
DECEMBER 17, 2018
And, I co-founded a company named OpinionLab that pioneered the idea of empowering customers to provide feedback to companies by enabling them to proactively engage companies in their own words, on their own terms via the digital channel. The idea of customer-initiated, or opt-in, website feedback was born.
CX University
FEBRUARY 6, 2018
When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). How many of you scan QR codes to access feedback surveys? I asked the owner how much feedback he received. He had no idea that there was any feedback nor how to access any feedback his business had received.
Kayako
AUGUST 18, 2016
Kayako is one of the leading customer service platforms, used by more than 30,000 organizations to deliver a better customer experience to millions of customers. We believe that customer support is more than just answering questions. We started out with an ambitious goal: a better online customer support experience.
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