PeopleMetrics
JULY 10, 2018
Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like customer-centric and customer-focused touted as top priorities. I often get feedback from our clients’ employees who say they don’t know what it means to be customer-centric and certainly don’t know how to practice it.
Oracle
MAY 31, 2019
We all know that customer-centricity is important, but what does it take to keep the customer in mind while designing products? In this episode, Blake describes her favorite (and most delicious) example of customer-centric product design. Get the latest content by bookmarking smartercx.com/unforgettable.
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PeopleMetrics
JULY 20, 2020
You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” This activity alone with make your company 10x more customer-centric. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.
PeopleMetrics
MAY 13, 2020
Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Even if they can only see each other on Zoom! Conduct a communication audit.
OpinionLab
DECEMBER 17, 2018
Real-time insights from website feedback and quick action on those insights by getting the right information related to key digital interactions into the right peoples’ hands led to increased revenue, operational efficiencies and improved customer loyalty for our customers. The path forward.
CX University
FEBRUARY 6, 2018
When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). Regardless of whether he relies on QR codes or not, he can implement a customer feedback mechanism, so that he can better understand what he needs to do to better satisfy his guests. Produce 44.5% But I am concerned.
Kayako
AUGUST 18, 2016
We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. You can trace us back to 2001.
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