Education Services Group

MAY 16, 2022

That idea that everything is in a state of constant change? Ah, the joys of physics and metaphysics. Here is a shortlist of other things that are complicated. Three-dimensional chess. A baseball triple play. Flying to, landing on, and returning to Earth from the moon in 1969 with only a small fraction of the computing power used by today’s iPhone.

Customer Engagement 52

Customer Engagement Engagement Multi-Channel Customer Success 52

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Question 2.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Success 41

Customer Success Management Touchpoint Software 41

Vonage

AUGUST 7, 2017

The only perspective in customer service that counts is that of the customer—and the customer viewpoint is far from objective. I hear this sentiment often, and my response is, “Uh … I’m not so sure you’re right about that.” Delivery is faster. Quality control is better. The recency effect. Hedonic adaptation. This is a biggie.

Customer Service 240

Customer Service How To Omni-Channel eBook 240

SurveySparrow

MARCH 11, 2024

In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. It acts as a conduit for gathering insights from diverse respondents. Have you ever wondered what’s behind those graphs and charts you see on the news? Did You Know? It’s simple.

Survey 52

Survey Trends Groups Measurement 52

Avaya

AUGUST 15, 2016

Let’s do a math exercise to put this into perspective. A conduit for information extraction at smart stadiums is Fanalytics. A conduit for information extraction at smart stadiums is Fanalytics. The professional sports industry in North America is projected to reach $73.5 billion by 2019 (PwC Sports Outlook Study).

Data 40

Data Sports Multi-Channel Trends 40

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. Brief won’t be easy, but I can try!

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48