Guest Experience Loyalty Report Technology 
InMoment XI
FEBRUARY 7, 2024
According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Intelligent Digitized Experiences Hotel guests expect an experience.
InMoment XI
JANUARY 16, 2024
Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI?
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Interactions
JULY 24, 2019
We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).
ShepHyken
SEPTEMBER 4, 2023
The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp? they’re everywhere.
Alida
OCTOBER 27, 2017
The report demonstrates the brick-and-mortar store is still and will continue to be the cornerstone of American retail. It’s revamping its in-store park experience in tandem with its ecommerce destination, shopDisney, which offers the best of Disney , Pixar, Star Wars and Marvel products. Make it magical.
Currency Alliance
OCTOBER 11, 2018
Countless articles have been written about enhancing the hotel customer experience (CX) with technology. By owning this more complete customer journey, the hotel has the opportunity to deliver better experiences and to earn greater guest loyalty. Restive guests: understanding hospitality loyalty.
ShepHyken
AUGUST 1, 2022
After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss. So let’s explore five lessons on fostering service excellence and elevated experiences.
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