SurveySensum

SEPTEMBER 5, 2023

Know Your Customers and Segment Them To truly understand your customers and provide them with a tailored SaaS experience, consider a few simple yet effective measures: Customer Segmentation and Persona Development: Divide your customers into groups based on their roles, industries, sizes of their businesses, and decision-makers.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Contact center agents may also take issue with the performance metrics being used to assess them.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

Kitewheel

JULY 27, 2020

The program will allow you to track data and analytics to see how customer loyalty affects sales, as well as to measure metrics such as repeat customer rate and purchase frequency. Tiered Programs for Increased Gamification. Loyalty programs can also be a good way to track and influence customer engagement.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

SmartKarrot

OCTOBER 3, 2023

It measures how well users adopt, explore, and derive value from your offering. Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately. Explore our comprehensive playbook on user onboarding here.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

Stella Connect

JANUARY 4, 2022

With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Employee engagement software gives clear metrics on what is bringing down employee productivity. Modern employees today are looking beyond just a 9-to-5 job.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Lithium

JUNE 7, 2022

As an official badged Partner for the Content Marketing specialty, marketers will be able to publish and respond to content and easily measure the effectiveness and performance of their TikTok campaigns and activity within the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only.

Self Service 10

Self Service Social Media Roadmap Gamification 10

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40

Gainsight

JUNE 28, 2022

Gamification, progressive disclosure, empty states, tooltip tours, audio guidance, and first-use/one-time tutorials—if you aren’t familiar with these terms, you (and your product design team) should start learning how these powerful techniques can boost educational engagement. . Success is measured in CAC, CLV, and trial signups.

Metrics 52

Metrics Customer Journeys Video Social Media 52