Customer Bliss

NOVEMBER 23, 2016

If you’re a long-time follower of my work or just found me, everything I do is rooted in what I call the five competencies. Whatever I am doing — writing a book, working 1-on-1 with a client, speaking, blogging, podcasting — everything is tied to these five competencies. Those are: Customers as assets.

Chief Customer Officer 100

Chief Customer Officer Leadership Culture Innovation 100

Customer Bliss

FEBRUARY 16, 2018

To avoid this problem, my suggestion is to learn and understand the five competencies. The five competencies establish an engine for driving customer growth and drive clarity for the customer experience transformation as a whole. 5 Competencies for Customer-Driven Growth. CX #CustExp Click To Tweet. Good luck!

Customer Experience 235

Customer Experience Chief Customer Officer Customers Leadership 235

Customer Bliss

JULY 14, 2015

The five competencies connect customer experience to business growth, unite leaders on customer priorities, and shift your business focus to earning the right to grow by improving customers’ lives. If your results suggest that you are “early” in some activities within the competencies, you are in good company. Take the audit.

Survey 100

Survey Connections Tools Engagement 100

Customer Bliss

DECEMBER 1, 2016

It’s a series of competencies I’ve worked on over my career and within the past year. All the competencies connect to business growth. The competencies work in tandem to elevate the work from getting a survey score to ‘earning the right’ to growth. Customer experience improvement program: Audits.

Customer Experience 130

Customer Experience Customers B2B Connections 130

Customer Bliss

NOVEMBER 3, 2015

Your work will be successful when you take a stair-stepped approach to gaining leadership clarity and commitment to the CX competency framework. As you embed the five competencies, over time, what your company stands for will shift. Gaining leadership commitment to the five competency framework is your first milestone.

Leadership 100

Leadership Innovation Company Communication 100

Customer Bliss

APRIL 14, 2015

Take Action : Take the Customer Centricity Reality Check Audit. Take Action: Integrate the Five Customer Experience Competencies. Customer Experience Toolkit customer experience competencies Customer Quicksand customers as assets guerilla metrics keeping customer score power core' No Customer Game Plan?

Connections 100

Connections Metrics Customer Centricity Customers 100

ChurnZero

NOVEMBER 5, 2021

7-Point Audit Checklist for Customer Success Software. But as we all know, our expectations don’t always match reality. Auditing your Customer Success software helps you identify inefficiencies and quality improvements in your requirements, data, and processes. Your 7-Point Audit Checklist for Customer Success Software.

Software 52

Software Customer Success Net Promoter Score Exercises 52