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8 Retail Innovations Reshaping Your Shopping Experience

Oracle

These chatbots automate the customer service experience and allow brands to create more personalized and seamless interactions with their customers. Chatbots empower customers to take action on their own terms and in their preferred support channels, without the need for a live agent.

Retail 85
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Customer Service Automation 101

Solvvy

Customer service automation can help you navigate peak volumes by handling simple questions or gathering basic information for your reps to streamline interactions and prioritize calls for greater efficiency. Automated workflows also make interactions easier for your customers. Furthermore, it can take different forms.

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The Trifecta of Service Excellence and the Agent’s Reality

NICE inContact

But in today’s digital first world, that definition also includes combinations of Chat, SMS, Email, and various digital engagement channels like Facebook Messenger, WhatsApp, etc. In addition, companies frequently need to intelligently route other interaction points such as web form submissions, CRM case objects, tech support tickets, etc.

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Delivering impactful virtual events in the ‘new normal’

Qualtrics

There's two of us, well Adobe has two businesses and I basically lead the internal creative team for our digital experience business. Utah's always, you know, health wise or even fashion wise for any fashion nerds like things started the coast and work their way towards the center of the company or the country.

Course 26
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How Cisco accelerated the use of generative AI with Amazon SageMaker Inference

AWS Machine Learning

In the past year, the team has increasingly focused on building AI capabilities powered by LLMs to improve productivity and experience for users. Notably, the team’s work extends to Webex Contact Center, a cloud-based omni-channel contact center solution that empowers organizations to deliver exceptional customer experiences.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Kevin Leifer. Kean Graham. Greg Dewald. Ben Thompson. Chloe Thomas. Daisy Jing.

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Create high-quality images with Stable Diffusion models and deploy them cost-efficiently with Amazon SageMaker

AWS Machine Learning

There are many practical applications of text-to-image generation in AI photography, concept art, building architecture, fashion, video games, graphic design, and much more. Amazon SageMaker multi-model endpoints (MMEs) help you address this problem by helping you scale thousands of models into one endpoint.