LiveChat

AUGUST 5, 2016

As I’ve checked, I was supposed to stay at the Barbarahof Hotel, so I’ve immediately sent them an email explaining the situation and asking if they could extend its validity. The hotel was dark and quiet, what was surprising to me as I was sure that there would be someone at the reception desk. What does great customer service mean.

Examples 28

Examples Customer Service Hotels How To 28

ShepHyken

AUGUST 30, 2019

Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle? How to Start the Process of Growing Your Customer Lifetime Value. Sustain Your Customer Lifetime Value Through Exceptional Customer Service.

Loyalty Programs 106

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 106

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Here are my top five picks from last week.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

Service Untitled

JUNE 7, 2013

I found out that exceptional customer service is done by those who genuinely love what they do, and engage their patients as well as their staff with a genuine concern in their voices. How to ‘WOW’ customers at a buffet The luxurious and extravagant hotel on the island of Palm. Etheredge.

Customer Service 77

Customer Service Exceptional Customer Service Hotels Customer Satisfaction 77

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

BirdEye

MARCH 31, 2023

You can learn how to write a business letter for every occasion by understanding the structure and the different formats you can leverage. It explains the contents and gives instructions to the recipient on how to handle it. They are used in every context and set the tone for all business transactions within the two parties.

Examples 52

Examples How To Communication Management 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. 14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. 14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Consider a high-end hotel as an example.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

SurveySparrow

JUNE 22, 2023

Whether a customer starts a task on an iPhone, continues on an iPad, and finishes on a Mac, the experience is fluid and hassle-free. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. This boosts customer satisfaction and loyalty.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

LiveChat

FEBRUARY 14, 2017

After she had received the shoes, she called Zappos to get instructions on how to return the shoes and explained why she had to return them. Customer story #4: Barbarahof Hotel. Here’s my personal story of great customer experience. Customer story #5: Wendy’s. I arrived at 2 a.m. As they were working from 8 a.m.

Customer Service 65

Customer Service Airlines Hotels Exceptional Customer Service 65

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. What is your mood as you settle into your hotel, meet the locals, and explore the food and culture? Now think about what happens when you arrive at your destination.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10

Michel Falcon Experience

MARCH 12, 2019

So I went from $3 million to $100 billion, and I was like, “I better figure out how to write a proposal, and I probably got to get a phone line that’s not my parent’s house line.” How would you respond to me if I asked you what is the purpose? It’s customer service. Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12