Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Customer Journeys Strategy Exercises 64

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I’m your Customer Success Manager.” Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Grade.us

JUNE 2, 2020

Buying reputation management software for your business is like purchasing a moat for your castle and party confetti at the same time. How do reputation management software solutions help? We’ve done our best to put together a comprehensive, in-depth list of the best reputation management platforms for your evaluation in 2020.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Totango

JANUARY 4, 2019

Making each and every customer segment the subject of a personalized communication effort takes immense organization. You need health scores, usage rates, and customer status updates that are digestible in real time so you can swiftly react to each opportunity to build a healthier and more robust relationship with your customers.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. Improve your Net Promoter Score. Our NPS score this month dropped by 15 points. Improved decision making. Improved operational processes.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Contact Us.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). Appreciate that this is a long-term effort and while some early adopters will be immediately enthusiastic, others may take longer.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

ChurnZero

JUNE 27, 2023

Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Customer Journeys 52

Customer Journeys Customer Success Strategy Net Promoter Score 52

SmartKarrot

JUNE 30, 2021

Customer success managers can help improve product adoption by using some strategies to drive customer renewal, engagement, product adoption, and drive repeatable, scalable, practical goals. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Totango

MARCH 2, 2021

T his illustrates why an effective approach to customer journey management must take into account the customer’s entire experience, not just one component. Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Case Studies. Datasheets. FAQ guides.

Customer Journeys 63

Customer Journeys How To Net Promoter Score Video 63

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. Example : Show the “Don’t Forget About This Feature” walkthrough after a user has been with you for three months or more, logged in five times, and has given you an NPS score of six or above. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Tips 52

Tips Self Service Effort Score Customer Success 52