InMoment XI
OCTOBER 5, 2012
Last week, the Marketing Sciences group held its annual meeting of analysts. Employees from London, Germany, Detroit, Toledo, Fenton, and Chicago joined the staff in Minneapolis for three days. This wasn’t one of those fluffy conferences with celebrity speakers – it was a geek fest. Marketing science types from around the company presented state of.
Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. And in anticipation of the “happiest time of the year,” customer service demands rise to the top of the leader board.
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Very Best Service
OCTOBER 2, 2012
'Customer service virtuous circle The growth of social media and viral propagation remind us everyday of the positives of a virtuous circle. Customer satisfaction is a natural source of endorsements, which in turn create further purchases, and increase customer loyalty whilst reducing the risk of p ost purchase dissonance. On the contrary below par customer service could be at the origin of a vicious circle where the company''s reputation and future profits are at risk.
Customer Interactions
OCTOBER 4, 2012
'Today, many companies are turning to cloud-based computing to increase their capacity and capabilities, or to add services on demand, without the downside of expensive infrastructure costs and higher support staff headcount. While companies are embracing the cloud in record numbers, for the most part, Public Safety agencies have historically shied away from hosted solutions that put control in the hands of outside entities.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
OCTOBER 5, 2012
Last week, the Marketing Sciences group held its annual meeting of analysts. Employees from London, Germany, Detroit, Toledo, Fenton, and Chicago joined the staff in Minneapolis for three days. This wasn’t one of those fluffy conferences with celebrity speakers – it was a geek fest. Marketing science types from around the company presented state of.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 4, 2012
Allegiance is inviting professionals in the fast-growing VOC industry to a two-day VOC Professional Certification program being held in Park City, Utah, from Nov. 14 -16, 2012. This program, being offered by the Allegiance Education Services division, is the first – and only – certification program of its kind in the industry.
InMoment XI
OCTOBER 4, 2012
Allegiance is inviting professionals in the fast-growing VOC industry to a two-day VOC Professional Certification program being held in Park City, Utah, from Nov. 14 -16, 2012. This program, being offered by the Allegiance Education Services division, is the first – and only – certification program of its kind in the industry.
InMoment XI
OCTOBER 3, 2012
I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas. We affectionately referred to these troublemakers as “drive-by experts.
InMoment XI
OCTOBER 3, 2012
Lately, it sometimes seems like everyone in the industry is talking about mobile surveys. And, it makes sense, because the dramatic rise of smart phone use among the general public has changed much in our society. Why should research be any different? Only a few years ago, mobile-based research was a novelty or limited to.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 3, 2012
I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas. We affectionately referred to these troublemakers as “drive-by experts.
InMoment XI
OCTOBER 3, 2012
Lately, it sometimes seems like everyone in the industry is talking about mobile surveys. And, it makes sense, because the dramatic rise of smart phone use among the general public has changed much in our society. Why should research be any different? Only a few years ago, mobile-based research was a novelty or limited to.
InMoment XI
OCTOBER 3, 2012
I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas. We affectionately referred to these troublemakers as “drive-by experts.
InMoment XI
OCTOBER 3, 2012
Lately, it sometimes seems like everyone in the industry is talking about mobile surveys. And, it makes sense, because the dramatic rise of smart phone use among the general public has changed much in our society. Why should research be any different? Only a few years ago, mobile-based research was a novelty or limited to.
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InMoment XI
OCTOBER 2, 2012
The McLaren P1 made its debut at the Paris Motor Show on Thursday to the most bizarre reception I have ever seen. Of course the volume will not be high but it reminds us of the importance of emotion in the car buying decision. The P1 is obviously at the extreme end of the scale, View Article.
InMoment XI
OCTOBER 2, 2012
The 2012 ESOMAR Annual Congress was held in Atlanta on September 9-12th, marking the first time this event has ever been held in the United States. The Congress was, in fact, an event filled with many firsts. I learned, for example, that Atlanta, the city in which I was born, also is the Zombie Capital.
InMoment XI
OCTOBER 2, 2012
Nearly everyone can tell when a person really loves his or her work, as opposed to when an employee simply ‘phones it in.’ We can all think of experiences where someone demonstrates a true commitment to customer service, as well as times when employees act as if they are counting the minutes until they can. View Article.
InMoment XI
OCTOBER 2, 2012
The McLaren P1 made its debut at the Paris Motor Show on Thursday to the most bizarre reception I have ever seen. Of course the volume will not be high but it reminds us of the importance of emotion in the car buying decision.
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InMoment XI
OCTOBER 2, 2012
The 2012 ESOMAR Annual Congress was held in Atlanta on September 9-12th, marking the first time this event has ever been held in the United States. The Congress was, in fact, an event filled with many firsts. I learned, for example, that Atlanta, the city in which I was born, also is the Zombie Capital.
InMoment XI
OCTOBER 2, 2012
Nearly everyone can tell when a person really loves his or her work, as opposed to when an employee simply ‘phones it in.’ We can all think of experiences where someone demonstrates a true commitment to customer service, as well as times when employees act as if they are counting the minutes until they can.
InMoment XI
OCTOBER 2, 2012
The McLaren P1 made its debut at the Paris Motor Show on Thursday to the most bizarre reception I have ever seen. Of course the volume will not be high but it reminds us of the importance of emotion in the car buying decision.
InMoment XI
OCTOBER 2, 2012
The 2012 ESOMAR Annual Congress was held in Atlanta on September 9-12th, marking the first time this event has ever been held in the United States. The Congress was, in fact, an event filled with many firsts. I learned, for example, that Atlanta, the city in which I was born, also is the Zombie Capital.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
OCTOBER 2, 2012
Nearly everyone can tell when a person really loves his or her work, as opposed to when an employee simply ‘phones it in.’ We can all think of experiences where someone demonstrates a true commitment to customer service, as well as times when employees act as if they are counting the minutes until they can.
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