InMoment XI
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look. It uses an.
Customer Interactions
MAY 3, 2013
'It was Even Bigger, Better than Last Time! I’m just back from my second NICE Interactions global customer conference. This year it was held in sunny Orlando, where over 2,000 NICE customers and business and technology partners shared information and best practices, and learned about new solutions for their organizations. Wow! What a great event from every perspective!
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InMoment XI
MAY 1, 2013
We at Allegiance spend a lot of time helping customer experience (CX) and voice of customer (VoC) practitioners make the business case for their programs and measure financial ROI. Why? Because executives reasonably expect to see evidence supporting investment decisions. Can’t argue with that. We’re here to help companies achieve their business goals, not to.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look. It uses an augmented reality. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look. It uses an augmented reality.
InMoment XI
MAY 1, 2013
We at Allegiance spend a lot of time helping customer experience (CX) and voice of customer (VoC) practitioners make the business case for their programs and measure financial ROI. Why? Because executives reasonably expect to see evidence supporting investment decisions. Can’t argue with that. We’re here to help companies achieve their business goals, not to.
InMoment XI
APRIL 30, 2013
T.S. Eliot famously said “So the darkness shall be the light, and the stillness the dancing.” The 2013 Restaurant Leadership Conference has come to a close. It was energizing. It was fun. It was Capella Restaurant’s first time at the big dance. And she was well received. At our booth, we spoke with a number. View Article.
InMoment XI
APRIL 30, 2013
T.S. Eliot famously said “So the darkness shall be the light, and the stillness the dancing.” The 2013 Restaurant Leadership Conference has come to a close. It was energizing. It was fun. It was Capella Restaurant’s first time at the big dance. And she was well.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
APRIL 30, 2013
T.S. Eliot famously said “So the darkness shall be the light, and the stillness the dancing.” The 2013 Restaurant Leadership Conference has come to a close. It was energizing. It was fun. It was Capella Restaurant’s first time at the big dance. And she was well.
InMoment XI
APRIL 29, 2013
Simply satisfying customers with what you perceive to be their needs isn't enough anymore. 60%-80% of customers who claim to be "satisfied" still abandon a business relationship. Employee turnover averages 20%-50% a year for U.S. businesses, which takes a toll on financial performance as well as productivity. Yet there are companies who continue to grow a loyal customer base, and who steadily grow their profitability.
InMoment XI
APRIL 29, 2013
Market research online communities (MROCs) are en vogue. Not sure if the adoption is as strong as the buzz around them. Obviously, the internet does not just have a huge impact on our everyday life. It also drives the research industry into the 21st century. And yes, this approach has particular strengths when you want. View Article.
InMoment XI
APRIL 29, 2013
Simply satisfying customers with what you perceive to be their needs isn't enough anymore. 60%-80% of customers who claim to be "satisfied" still abandon a business relationship. Employee turnover averages 20%-50% a year for U.S. businesses, which takes a toll on financial performance as well as productivity. Yet there are companies who continue to grow a loyal customer base, and who steadily grow their profitability.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
APRIL 29, 2013
Market research online communities (MROCs) are en vogue. Not sure if the adoption is as strong as the buzz around them. Obviously, the internet does not just have a huge impact on our everyday life. It also drives the research industry into the 21st century. And yes, this approach has particular strengths when you want.
InMoment XI
APRIL 29, 2013
Simply satisfying customers with what you perceive to be their needs isn't enough anymore. 60%-80% of customers who claim to be "satisfied" still abandon a business relationship. Employee turnover averages 20%-50% a year for U.S. businesses, which takes a toll on financial performance as well as productivity. Yet there are companies who continue to grow a loyal customer base, and who steadily grow their profitability.
InMoment XI
APRIL 29, 2013
Market research online communities (MROCs) are en vogue. Not sure if the adoption is as strong as the buzz around them. Obviously, the internet does not just have a huge impact on our everyday life. It also drives the research industry into the 21st century. And yes, this approach has particular strengths when you want.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
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