Retently

JUNE 24, 2018

In the increasingly crowded market, each NPS® product strives to become noticeable by means of distinct features that makes it competitive and visible. In order to choose the best NPS software that properly fits your business, it’s essential to first become familiar with what most NPS tools have to offer. From automating various tasks to integrating with other systems, find out below what you should pay attention to when deciding on the appropriate customer satisfaction survey software for your

NPS 106

NPS Net Promoter Score Software How To 106

Amity

JUNE 24, 2018

In the SaaS world, people aren’t looking to buy a product once and move on. They’re looking for a solution that will continue to provide value as the company grows. This is where customer-centric thinking plays a critical role—it ensures that your customers are at the front of your organization from product development to the post-sales process.

Customer Centricity 79

Customer Centricity Software Customers Customer Success 79

InboxAI

JUNE 24, 2018

The goal of any customer success organization is ultimately to reduced churn and increase customer satisfaction. Every tool or process change should ultimately be measured based on its ability to influence that outcome. For your managed customers, Komiko influences that outcome directly by insuring that every customer is engaged with their CSM at an appropriate level.

Customer Success 40

Customer Success Insurance Metrics Measurement 40

Confirmit

JUNE 24, 2018

What Are the Penalties for Noncompliance? The TCPA provides for actual damages or statutory damages that begin at $500 per call and can be increased up to $1,500 per call for willful violations. When multiplied against a large volume of calls the total damages can be significant. Claims for TCPA violations are often brought as class action cases and fillings have risen sharply in recent years.

System 40

System Marketing Company Customers 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Ann Michaels and Associates

JUNE 24, 2018

Probably not in the near future, but they can be a beneficial supplement to your current survey strategy. Admit it, you are one of the 72% of smartphone owners who report checking their phone at least once an hour. With 9 in 10 adults owning a cellphone, text messaging (SMS) has become the communication norm for most of the U.S. population. Text messaging appears to be a useful way to contact survey respondents, particularly those who tend to have lower response rates with traditional survey me

Survey 40

Survey Groups Study Report 40

Helen Dewdney

JUNE 24, 2018

What do we think of the Lush campaign? Does it help to highlight an important issue? Is it putting staff in danger? Does it undermine the police? Is it ill thought out? Does it make for good PR for Lush? Perhaps it’s all of these things? The recent Lush campaign saw store windows decorated with posters and the #spycops hashtag and fake police tape with the words “Police have crossed the line” emblazoned on it.

Advertising 36

Advertising Report Social Media Brands 36