Experience Matters

JANUARY 1, 2018

Happy New Year and welcome to 2018, The Year of Humanity! Gelukkige nuwejaar, Gëzuar vitin e ri, e glëckliches nëies, aam saiid, shnorhavor nor tari, yeni iliniz mubarek, bonne année, urte berri on, ?????? ?????, subho nababarsho, asgwas amegas, mbembe mbu, bonne année, sretna nova godina, bloavezh mat, ??????? ???? ??????, hnit thit ku mingalar pa, kung hé fat tsoi, bon any nou, xin nian kuai le, pace e salute, sretna nova godina, š?

Customer Experience 133

Customer Experience Customers 133

ReviewTrackers

JANUARY 1, 2018

It’s 2018. In all honesty, will you make dinner reservations at a restaurant without checking Yelp or Facebook? Will you book a luxury suite at a hotel without first consulting TripAdvisor? Will you entrust your health and well-being to a doctor without looking at her profile on Vitals or Healthgrades? And will you watch the newest Jurassic Park without reading the reviews on Rotten Tomatoes (to see if it’s one of the good Jurassic Parks)?

Automotive 109

Automotive Hotels Travel Healthcare 109

ShepHyken

JANUARY 1, 2018

Each week I read a number of customer service and experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 15 Customer Experience Trends for 2018 by Bruce Temkin. (Customer Experience Matters) Every year, Temkin Group publishes a list of customer experience trends for the upcoming year.

Customer Service 0

Customer Service Trends Culture Advertising 0

Wired and Dangerous

JANUARY 1, 2018

Welcome to 2018! We are excited about the sparkling opportunities and shining moments that lay ahead. We believe this year will be remembered in years to come as one in which people in the world of work embraced the spirit of transparency and honesty in customer service – consistently providing customers with a unique, unexpected and transparent customer experience throughout their journey with your organization.

Social Media 70

Social Media Policies Advertising Connections 70

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Esteban Kolsky

JANUARY 1, 2018

2017 was an — er, interesting year. Among many changes in my life, and we can talk about those later, I made two big decisions: I left Twitter (voluntarily, and willingly) in October and I stopped writing in public (long story, not really voluntary, more like a sign of the times thing… KWIM). I am not going back to Twitter, I don’t see the value I used to see there.

Consulting 0

Consulting Report Communication Marketing 0

ReviewTrackers

JANUARY 1, 2018

Imagine putting everything – blood, sweat, and tears (literally, lots of tears) – into three years of medical school just to find out that your career is over; you’ll never be a doctor and there’s absolutely nothing you can do about it. Welcome to my life. I loved being a medical student. So much so that I wanted to document my journey along the way, and began sharing my experiences and excitement online.

Social Media 56

Social Media Government Sales Course 56

Talkdesk

JANUARY 1, 2018

Share and Enjoy: The post “What the Hell did I just watch?” appeared first on Indexed.

Communication 54

Communication 54