Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Again, your customers are exposed to a lot of distracting content online. Boosting ecommerce sales via email marketing requires finding ways to keep their attention.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Second to None

APRIL 5, 2018

For those retail brands that do prioritize improving the experience provided by their brick-and-mortar location, measuring what consumers desire can unlock the formula that gets more people to walk through your doors. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Second to None

APRIL 17, 2018

Online ordering and eCommerce stores have allowed brands to utilize convenience as a tool to separate themselves from the competition. brands that complete this style of service need to make sure that their associates are maintaining the customer experience laid out by brand leadership.

Measurement 59

Measurement Customer Service Leadership Ecommerce 59

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Second to None

APRIL 3, 2018

Transitioning your emerging brand into an organization with staying power in an industry with such high turnover rates requires consistently measuring the customer perception of the overall experience you provide, as a tool to understand and act on these evolving preferences. Additionally, millennials spend 10.6%

Brands 63

Brands Consumers Rewards Programs Loyalty 63

Second to None

FEBRUARY 20, 2018

By tailoring your services to provide this level of value, you are positioning your brand to both endear itself to customers for the long-term and contributing to a winning platform in the present. One industry that is especially competitive, and has high rates of customer loyalty, is sportswear.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES? IS NPS A DRIVER OF REVENUE?

NPS 40

NPS Measurement Net Promoter Score Effort Score 40