eBook Self Service Technology Virtual Agent 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .
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Uniphore
JANUARY 21, 2022
Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. Here too, technology can alleviate process complexity and user frustration.
Uniphore
JUNE 10, 2021
Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Along the way, we learned a lot about the obstacles customers and agents face today. Transition to work-at-home with legacy technology. 25% Lack of self-service options. Download eBook.
Interactions
SEPTEMBER 2, 2021
Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. Does self-service really equal a better experience?
Interactions
SEPTEMBER 30, 2021
Therefore, convenient and patient-centered experiences are required to meet expectations, like self-service scheduling, billing, and appointment reminders. . With a patient-centric approach, technology is required to support quality experiences at scale. How can Conversational AI improve patient engagement?
Interactions
MAY 14, 2020
One interesting shift from pre-pandemic to the new normal will certainly be people’s comfort with using technology in their personal and business lives. You can be the most secure company in the world, but if your consumers don’t know about your security, they won’t feel comfortable using your technology. Contact Center Challenges.
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