ijgolding

MARCH 27, 2018

However, I would never have got to the point of being on the brink of achieving my ambition without the support of many people. A significant amount of support came via my crowdfunding campaign on Kickstarter. I worked in their procurement operations team – and was quite literally run ragged!

Customer Experience Professionals 148

Customer Experience Professionals Customer Experience Net Promoter Score Financial 148

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

Magellan Solutions

MARCH 28, 2021

Content moderation is crucial in keeping brand and customers’ interaction a great experience. SMEs use websites and social media channels to further drive their marketing strategies. Towards your customers and prospective buyers. Towards your customers and prospective buyers. How Does Social Content Moderation Work?

Social Media 52

Social Media Guidelines e-support Brands 52

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. Measuring customer satisfaction requires collecting data and calculating your CSAT.

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

Talkdesk

DECEMBER 8, 2015

Welcome to this week’s Customer Service Excellence Review. As always, I’ll be rounding up insights from around the web about what it means to achieve customer service excellence. Customer service is more important now than ever. The modern customer is demanding. Number 4: Work as a team.

Customer Service 40

Customer Service Customer Centricity Customer Service Representative Contact Center 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 124

B2C Customer Retention Strategy Brands 124