Experience Investigators by 360Connext

JULY 7, 2020

Journey maps can be extraordinarily impactful upon how an organization approaches their products, services, and interactions. Stop for a moment and imagine a customer journey map in your mind. When engaging with your product or services requires extra effort from your customers, they’re less satisfied.

Customer Journeys 208

Customer Journeys Handbook Tools ROI 208

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. But for this success to happen, this information can’t be siloed.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

OCTOBER 16, 2020

70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. A larger customer base also gives you the buffer to yield when attrition does not take place. Poor Revenue and ROI.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Grade.us

JANUARY 16, 2019

Show clients how to measure the ROI of their review management campaigns and the effects on their conversion rate. calculating ROI, projecting conversion rates, choosing review platforms, etc.). Other times at the completion of the service or experience is the best time for the ask, like in hospitality. When to ask for a review.

Handbook 36

Handbook Training Management ROI 36

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Resources 111

Resources Customer Service Customer Service Training Course 111