ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs.

Chatbots 91

Chatbots Loyalty Programs Customer Service Return on Investment 91

ShepHyken

NOVEMBER 14, 2022

Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. 14 CMOs, business executives, and owners share their best tips for connecting with customers on Salesforce Plus, a show hosted by Sarah Franklin. Loyalty and repeat customers are up for grabs. Our second entry isn’t an article, either.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. There is nothing wrong with that! is an excellent way to do so.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty?

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. There are plenty of great ideas.

Rewards Programs 78

Rewards Programs Customer Service Loyalty Programs Loyalty 78

ShepHyken

NOVEMBER 2, 2016

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. Loyalty is an emotion. Satisfactory is a rating.

Loyalty 48

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 48

ShepHyken

MAY 28, 2018

Whether you are delivering a high-level of social customer care experience or not, there’s plenty of good insights, stats and facts that you need to pay attention to. Ten tips for delivering a good customer experience b y Amanda Newman . (IT This starts with a tip that many companies forget.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

MARCH 5, 2018

What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. by Jimmy Rodriguez.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

DECEMBER 30, 2019

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth. Follow on Twitter: @Hyken.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

ShepHyken

JUNE 20, 2016

The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity. Use Emojis and Other Tips to Make Customer Service More Personal by Dianna Labrien. TechCo) Even when conducted online, customer service should always have a personal touch. Great article!

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs.

Customer Service 75

Customer Service Loyalty Airlines Loyalty Programs 75

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. A Billion Reasons Why Loyalty Marketers Need Customer Identity by Mike Sands. So, how do you stand out?

Customer Service 51

Customer Service Loyalty Programs Self Service Loyalty 51

ShepHyken

APRIL 24, 2023

Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. What’s the Difference Between a Restaurant Service Fee and a Tip? Today, at least in the US, the concept of tipping is dramatically changing.

Customer Service 12

Customer Service Loyalty Programs Tips Loyalty 12

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

ShepHyken

MAY 1, 2023

Making customers’ lives easier can lead to greater loyalty, enhanced customer satisfaction, and ultimately, improved business results. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. Siegel+Gale put the figure at 57%. Does this really work?

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

JUNE 20, 2022

Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. Forbes) Without customer loyalty, a business can struggle to succeed. While some of these are very common sense, it surprises me that more people/companies don’t use these tips. Follow on Twitter: @Hyken.

Customer Service 12

Customer Service Loyalty Programs Customer Journeys Loyalty 12

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. A Billion Reasons Why Loyalty Marketers Need Customer Identity by Mike Sands. So, how do you stand out?

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

ShepHyken

APRIL 29, 2019

Customer Loyalty! ROI, website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well-used metrics to evaluate the success of a business. Are you putting Customer Experience theory into practice? Are you putting Customer Experience theory into practice?

Loyalty Programs 18

Loyalty Programs Customer Service Abandon Rate Loyalty 18

ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. by Andrew Reid.

Customer Service 12

Customer Service Customer Centricity Loyalty Programs Loyalty 12

ShepHyken

MARCH 5, 2023

There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc. My Comment: Do you want to increase your Customer Lifetime Value? That’s a rhetorical question.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

NOVEMBER 13, 2017

(CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape. CX along with employee engagement are the focal points for companies who are looking to improve brand loyalty and customer engagement. One of the ways of achieving this is by adopting a customer-centric organizational culture.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

JANUARY 20, 2020

How to Run a Customer Loyalty Program by ThriveHive. ThriveHive) This article will give you a run-down on the basics of customer loyalty marketing and programs, how they work, and how you can use them to retain more customers with your business. Loyalty Trends in 2020: How Will This Year Be Different?

Loyalty Programs 116

Loyalty Programs Customer Service Effort Score Self Service 116

ShepHyken

NOVEMBER 21, 2022

This article includes some excellent tips for online (and traditional) retailers. Points Are Just the Starting Point: What Loyalty Means Today by Stephanie Meltzer-Paul. The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. Spend more, you get more. by Joseph A.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

FEBRUARY 15, 2021

Here is an excellent article with a dozen tips. How to Create a Customer Service Plan that Drives ROI by Krishna Charan. My Comment: Following up on our third submission for this week’s Top Five articles, here’s another point of view regarding the ROI of customer service. Want More Loyal Customers?

Customer Service 99

Customer Service Self Service Knowledge Base Guidelines 99

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62