5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Likewise, negative experiences aren’t a guarantee that customers will leave. Chatbots vs. Humans: The Better Option for Customer Service by Michael.

Five Ways to Create Customer Loyalty

ShepHyken

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty.

5 Top Customer Service Articles For the Week of March 5, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? It’s usually measured by a customer satisfaction survey on a numerical scale.

5 Top Customer Service Articles for the Week of April 29, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! Are you putting Customer Experience theory into practice? Want World Class Customer Service?

5 Top Customer Service Articles For the Week of November 13, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape.

5 Top Customer Service Articles For the Week of May 28, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile. My Comment: Loyalty programs can be powerful.

5 Top Customer Service Articles For the Week of July 11, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I would also add a sixth tip, which is to act with urgency.

5 Top Customer Service Articles For the Week of June 20, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. World’s 3 MOST Customer Centric Companies: How do they do it!! The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity.

5 Top Customer Service Articles for the Week of July 24, 2017

ShepHyken

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

5 Top Customer Service Articles for the Week of July 24, 2017

ShepHyken

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? Customer Service Tip: Just Be Nice by George Aveling.