5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Likewise, negative experiences aren’t a guarantee that customers will leave. Chatbots vs. Humans: The Better Option for Customer Service by Michael.

5 Top Customer Service Articles For the Week of April 20, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin.

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Five Ways to Create Customer Loyalty

ShepHyken

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty.

5 Top Customer Service Articles For the Week of March 5, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? It’s usually measured by a customer satisfaction survey on a numerical scale.

5 Top Customer Service Articles for the Week of April 29, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! Are you putting Customer Experience theory into practice? Want World Class Customer Service?

5 Top Customer Service Articles For the Week of January 20, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? The principle behind this is that companies create loyal customers by reducing customer effort.

5 Top Customer Service Articles For the Week of May 28, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile. My Comment: Loyalty programs can be powerful.

5 Top Customer Service Articles for the Week of December 30, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason.

5 Top Customer Service Articles For the Week of April 6, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Improve customer loyalty and retention by focusing on relationships by Sarah Olson. For example, an airline frequent flier program.

15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. A good blog communicates to customers that you care about solving the problems in their industry.

5 Top Customer Service Articles For the Week of March 23, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

5 Top Customer Service Articles For the Week of July 11, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I would also add a sixth tip, which is to act with urgency.

5 Top Customer Service Articles For the Week of June 20, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. World’s 3 MOST Customer Centric Companies: How do they do it!! The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity.

5 Top Customer Service Articles For the Week of March 23, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

5 Top Customer Service Articles for the Week of July 24, 2017

ShepHyken

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

5 Top Customer Service Articles for the Week of July 24, 2017

ShepHyken

Each week I read a number of customer service and experience articles from various online resources. What do older generations want from customer service? Customer Service Tip: Just Be Nice by George Aveling.