Customer Service Training Employee Experience Engagement Workshop 
ShepHyken
NOVEMBER 14, 2023
Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. Employees want to feel excited about going to work.
ShepHyken
JULY 25, 2018
Don’t deliver on the CX and the customer will find someone – or some company – that does. And, not only do you have to deliver on the experience, you have to stand out and be different. It’s about employees and the employee experience (EX). And, a lack of engagement has a direct impact on the customer experience.
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ShepHyken
MARCH 18, 2024
While MarTech emerged, customer engagement reached a new level and made it easier for the management to shorten the distance between marketers and clients. My Comment: Smart companies are now using AI to help them understand customer behavior and preferences. A fulfilled employee is more engaged at work and with your customers.
ShepHyken
DECEMBER 24, 2023
Each week, I read many customer service and customer experience articles from various resources. This rebranding was a deliberate effort to differentiate the company from its competitors by focusing on exceptional service and human interactions, rooted in a deep understanding of the golf industry.
ShepHyken
OCTOBER 1, 2023
Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. What an honor. Thank you, Chalmers Brown, for including me.
ShepHyken
JULY 17, 2023
5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience. My Comment: One of the secrets behind a good customer experience is a good employee experience.
ShepHyken
OCTOBER 29, 2023
Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. If you want to build better customer relationships, read this article!
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