ShepHyken
APRIL 23, 2021
Another reason to use social media as a customer service channel is that traditional channels like inbound call centers and email, while still effective, are being slowly outpaced by social media. According to a report by Conversocial , 54% of customers prefer to use social media for getting support conversations started. .
Kustomer
MAY 11, 2020
Phone inquiries are seeing the largest uptick, with a 34% increase, followed by e-mail (28% increase) and web (24% increase). Thirty-nine percent of respondents reported difficulty working remotely, and 23% reported that they did not have the correct tools in place to successfully work in a remote environment.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 9, 2018
This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Support Tickets and CRM Management. Email and Phone Support.
SaleMove
JUNE 11, 2021
When an agent interacts with a customer, they should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience. Businesses are not blind to the need to add more digital features to their service menus.
transcosmos Information Systems
SEPTEMBER 5, 2018
Having one when establishing social media customer support is critical in making it efficient. Know where your customers are. The first step in creating a social media customer service strategy is to know precisely where across different social media platforms your customers are trying to reach out to you and in what context.
ShepHyken
JULY 31, 2020
Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!
Natalie Petouhof
MAY 27, 2016
ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.
Expert insights. Personalized for you.
128 
Let's personalize your content