Customer Satisfaction Customer Service Strategies Customer Service Training Survey 
ShepHyken
FEBRUARY 27, 2024
Why does a company send out a customer satisfaction survey? In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. Here is a shortened version of his comment: “Saying, ‘Short surveys are better,’ is a bit like saying tall people are better at basketball.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
FEBRUARY 20, 2024
She is a customer experience designer at the consulting firm, Stone Mantel , where the TWS metric was created. Our customers’ time is precious, and we must respect it. Even if you don’t formally ask your customers in a survey, “Do you consider your experience with us to be time well spent?,”
Bill Quiseng
DECEMBER 13, 2021
Asking customers to complete a survey after a customer service experience will show you where your weaknesses are. Many times, businesses think they’re doing the right thing but they don’t have a solid understanding of what their customers actually want. Try some of these strategies below to guide your business.
ShepHyken
DECEMBER 7, 2022
When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?” . You need help from your customers. Do regular surveys. Look at your customer satisfaction ratings. Look at your churn.
ShepHyken
FEBRUARY 21, 2023
Fifty-eight percent of customers we surveyed said excellent customer service is more important than price. A great customer experience goes hand-in-hand with a great employee experience. It’s no surprise that the best customer-focused companies are also some of the best places to work.
ShepHyken
DECEMBER 21, 2020
How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.
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