InMoment XI

NOVEMBER 20, 2023

Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses. This personalization not only enhances customer satisfaction but also drives sales and fosters brand loyalty.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

SurveySensum

APRIL 28, 2023

Solution: Using the feedback, the company’s customer service team worked to improve the feature’s functionality and created new training materials for support staff. They also increased their customer service team’s availability to handle support tickets related to the feature.

NPS 52

NPS Loyalty Measurement Customer Service 52

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions.

Data 59

Data Apparel Automotive Tourism 59

SurveySensum

JUNE 19, 2023

Additionally, you receive feedback about long waiting times during peak hours. By streamlining processes and increasing staff, you reduce waiting times and improve customer satisfaction. Invest in training your customer service representatives.

Customer Satisfaction 52

Customer Satisfaction Tips Customer Centricity Net Promoter Score 52

ijgolding

MARCH 31, 2017

My estimated wait time. About ten minutes later, they called back; I resumed my place in the queue and after about 5 seconds I was on the phone with a customer service representative. And the employees were fantastic, but maybe some of the touchpoints could have had a better design.

Comparison 120

Comparison Customer Experience Airlines Travel 120

Comm100

APRIL 25, 2018

For instance, the study results showed that 94% of customers who experience low effort interactions with a company are more likely to buy again. Companies that have taken proactive steps to reduce customer effort have recorded higher customer retention rates. Mitigates Customer Disloyalty.

Self Service 101

Self Service Company How To Effort Score 101

BirdEye

SEPTEMBER 20, 2023

It’s an investment in lead generation, customer retention, and brand reputation. Livechat works when an online customer has a question, they are connected to a live customer service representative. This increases customer engagement and conversion rates.

Marketing 62

Marketing Advertising Chatbots Social Media 62