Optimove
MARCH 31, 2020
Travel & Tourism. The Travel and Tourism industry was probably the first to have felt the negative impact of the pandemic, with countless small-timers probably already out of business. At Optimove, our Travel and Tourism clients started by being very transparent in their messaging – providing a sense of authenticity and care.
Kustomer
JUNE 9, 2021
But businesses should see the unsatisfied customer as a growth opportunity. Very few businesses actually know how to handle customer complaints in a manner that is both respectful to the customer and shows them that you care about their business. How to Handle Customer Complaints. Interested in knowing more?
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ChurnZero
DECEMBER 21, 2023
To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Q: If your customer has more than one need, how do you decide which to prioritize first—or you do you address them all at the same time? Q: Our customers seem to be suffering from a failure-to-launch issue.
ShepHyken
OCTOBER 31, 2017
Josh also explains how to recover from service failures and gain loyal customers. If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Josh is a fanatic about the benefits of hearing complaints.
BirdEye
DECEMBER 30, 2023
In this article, we’ll teach you how to create a Twitter profile for your business. We’ll also explore how every aspect of this business account can significantly impact your brand’s narrative and growth. How to create a Twitter business profile? How to switch to a Twitter professional account? Let’s dive in.
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John Formica Follow @JohnFormica. Kate Leggett Follow @kateleggett.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences. Aimee Lucas. Kate Leggett.
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