SurveySparrow

FEBRUARY 18, 2024

Feedback Management No feedback will go unaddressed with the closed-loop process for efficient customer follow-ups. You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. Meeting Rules: Certain industries have rules about data security.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Think Customers

JULY 29, 2022

And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

Data 59

Data Apparel Automotive Tourism 59

Perceptive

FEBRUARY 4, 2021

What’s interesting in this data is the difference between consumer mindset and behaviour,” says Daniel Shaw, Managing Director at Perceptive. As part of this study, Perceptive also ran a second post-Christmas survey with 1000 New Zealanders to see the difference between their reported data and actual transactions. Not so much.

Tourism 52

Tourism Sports Retail Survey 52

BirdEye

NOVEMBER 8, 2023

Google Google Business Profile (GBP) is a free and user-friendly tool that allows businesses to manage their online presence across Google, including Search and Maps. Current and former employees can anonymously review companies and share insights about company culture, salaries, and the work environment.

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. Monitor team performance on key metrics and employee satisfaction.

Customer Success 10

Customer Success Tourism Case Study Roadmap 10