InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences.

Analytics 488

Analytics Customer Insights Data Social Media 488

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

ShepHyken

DECEMBER 18, 2019

Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers. Customers love relevant information. Do more on social media. Plus, it makes everyone feel good to acknowledge team success.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

CSM Magazine

JUNE 7, 2023

For example, it can be beneficial to highlight customer testimonials, reviews, and case studies that showcase positive customer experiences with your brand. Be sure to encourage satisfied customers to share their feedback and thoughts on review platforms or social media.

Tips 52

Tips Social Media Policies Case Study 52

ShepHyken

JUNE 24, 2019

10 Examples of Great Customer Service by Nextiva. Small Business Trends) To rake up great customer reviews or blow up on social media, it comes down to good ole genuine customer support. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 114

Customer Service Poor Customer Service Tips Hotels 114

Centercode

JUNE 18, 2019

Whether it’s through review sites, social media, or product forums, opportunities to voice your opinion are ample and encouraged. By responding to feedback, you’re showing your customers that you are actively engaged in their experience. Bringing Customers Into Product Development. Website down? They’ll take to Twitter.

Feedback 56

Feedback Customer Centricity Social Media Customers 56

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48