Remove Customer Focused Remove Customer Service Training Remove Social Media Remove White Paper
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How to Turn Social Media Customer Service into a Marketing Strategy

ShepHyken

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.

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20 Ways To Create An Amazing Customer Service Experience In 2020 (Part Two)

ShepHyken

Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers. Customers love relevant information. Do more on social media. Plus, it makes everyone feel good to acknowledge team success.

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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

10 Examples of Great Customer Service by Nextiva. Small Business Trends) To rake up great customer reviews or blow up on social media, it comes down to good ole genuine customer support. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.