Customer Focused Customer Service Training Social Media White Paper 
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.
ShepHyken
DECEMBER 18, 2019
Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers. Customers love relevant information. Do more on social media. Plus, it makes everyone feel good to acknowledge team success.
ShepHyken
JUNE 24, 2019
10 Examples of Great Customer Service by Nextiva. Small Business Trends) To rake up great customer reviews or blow up on social media, it comes down to good ole genuine customer support. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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