Customer Focused Social Media Wait Times White Paper 
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.
LiveChat
NOVEMBER 16, 2018
The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Content may be of many different types – blog posts, videos, white papers, case studies, and more.
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