Customer Experience Professionals Employee Engagement Engagement Webinar 
Experience Matters
OCTOBER 14, 2014
As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Here are some other highlights and lessons from the webinar: The CEO plays a critical role in CX. Related: WL Gore Succeeds Without Employees ).
Experience Investigators by 360Connext
OCTOBER 2, 2014
This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? A 1% increase in employee commitment can lead to a monthly increase of 9% in sales, according to IES.
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Experience Investigators by 360Connext
JUNE 17, 2015
I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. It’s time to start climbing the mountain one step at a time.
Qualtrics
MARCH 29, 2019
Two Webinars Available On-Demand. Here’s a link to the webinar replay. And, a recent addition to the OMB Circular A-11 Section 280 resource library… a 30-minute webinar on CX governance, which is one of the five “core functions” of CX as described in the guidance. Here’s a link to that replay.
Qualtrics
MARCH 19, 2019
Reach out to the Qualtrics federal team for more insights on our experience management work with more than 100 federal government clients at 60+ agencies and with governments around the world. Watch the data security webinar. Watch Webinar.
Michel Falcon Experience
OCTOBER 21, 2015
If you want your customers to truly become loyal to your service or product then your customer experience needs a strategy. It’s common for me to open my keynote speaking engagements by asking the audience two questions, so I can gain context around where they are at in their customer experience development plans.
Qualtrics
MAY 6, 2019
More than 3,500 locals have signed up to receive surveys from Dublin City Council up to four times a year on a variety of topics like local arts, entertainment, retail, civic engagement, community and public services. The City of Provo runs its panel program on the Qualtrics Experience Management Platform. Transparent? Mobile apps.
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