PeopleMetrics

APRIL 17, 2015

It includes digital touch points and personal ones, pre-sale and post. An interesting quality of CX is that the customers’ perception might be very different from the company’s perception of the experiences they provide. Nonetheless, optimization is a critically important metric that we must quantify and strive to improve.

Customer Experience 48

Customer Experience Marketing Wireless Measurement 48

Bob Hayes

JANUARY 16, 2015

Last week, I created four sentiment lexicons for use in a new customer experience (CX) metric, the Customer Sentiment Index (CSI). Also, the customer survey included questions that required customers to provide ratings on measures of customer loyalty (e.g., product quality, customer service).

Wireless 40

Wireless Metrics Study Survey 40

Answer Dash

APRIL 17, 2020

Understanding customer experience management Customer experience is the sum total of every interaction a customer has with your business, from seeing your logo on a billboard to humming along to the hold music when they use your contact center. What is customer experience management?

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

BirdEye

DECEMBER 29, 2021

If you have a brick-and-mortar store, you might not realize that people may be unhappy with your payment experience – and that can cost you sales (more on this later). Wireless payment terminal. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 98

Wireless Sales Conference Connections 98

BirdEye

DECEMBER 29, 2021

If you have a brick-and-mortar store, you might not realize that people may be unhappy with your payment experience – and that can cost you sales (more on this later). Wireless credit card terminal. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 98

Wireless Sales Conference Connections 98

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130