Lumoa

FEBRUARY 9, 2023

By leveraging customer experience analytics, businesses can gain a better understanding of customer needs and preferences, which can help inform customer experience strategies that meet customer expectations. Social Media You might be wondering why social media is on the list.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Storyminers

JULY 29, 2016

The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. All of these can be delivered across channels such as email, social media, a hand-written note or a phone call. Principal, Spencer X Smith Consulting. Brian Honigman.

B2C 124

B2C Customer Retention Strategy Brands 124

CX Journey

NOVEMBER 10, 2015

If we don't listen, we'll never know anything about our customers' needs and desired outcomes. social media, call center data/feedback, voice of customer through employees) is an "always on" venture. We should take a methodical approach to surveys, but listening through other channels (e.g.,

Customer Journeys 80

Customer Journeys Roadmap Government Culture 80

SurveySensum

JULY 14, 2020

Recognized as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an International Consultant, Keynote Speaker and soon to be the Author of the book ‘How to be Awesome at CX’. Frank Eliason has over 20 years of experience in customer experience and prides himself as a simple customer service guy.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

FEBRUARY 14, 2019

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. He has had a rewarding career as both a thought and people leader.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SmartKarrot

APRIL 4, 2022

With C-Suite executives being at the helm of all events, customer success strategies need to entwine CS into all departments. C-Suite leaders must keep the customers at the core of their plans and processes. Design the customer experience. Design the customer experience strategy for every team.

Customer Centricity 10

Customer Centricity B2B Tips How To 10

ERDM

JANUARY 22, 2019

Article by Ernan Roman Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* Through voice of customer (VoC) research, a six-step circle of value was identified (Figure 1): Figure 1: The six-step circle of value.

Customer Experience 53

Customer Experience Video Sales ROI 53