Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Myra Golden

APRIL 15, 2019

Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

Exercises 75

Exercises Policies Training Feedback 75

Myra Golden

JUNE 13, 2017

Training is customized to your needs. I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! •

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Training Groups Meeting Engagement 55

Myra Golden

APRIL 15, 2017

. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Amy Spence, Training Service Manager, West Education Group. I felt the small group discussions were a great way to get my thoughts and ideas across in a safe, friendly environment.

Training 58

Training Groups Meeting Interaction 58

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Yet, many supervisors and managers do jus this – hand employees a scorecard and say “Good job” or “Do better.” I have help for you. Develop Calibration Strategy.

Exercises 51

Exercises Strategy Report Meeting 51

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Before I started this job as a call center manager, my husband and I started studying Aikido.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Before I started this job as a call center manager, my husband and I started studying Aikido.

Call Center 40

Call Center Training Video How To 40