InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage. Let’s get into the details.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. Set and measure customer expectations.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Centercode

FEBRUARY 18, 2021

This rapid evolution shapes and is shaped by today’s customers. Instant gratification and customer expectations are at an all-time high. This enables test managers to deliver customer-driven recommendations that. Read the Ebook. Okay, not really — but we can get her to make fart noises.

eBook 59

eBook Wireless Fashion Social Media 59

Think Customers

DECEMBER 13, 2021

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Modern customer expectations call for true omnichannel customer experiences.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Centercode

NOVEMBER 20, 2019

Their responses reveal what prospective customers want out of their tech purchases, and the qualities that encourage them to buy. Here are the top 3 tech traits that will lead to sales this Cyber Monday — and 3 tips for ensuring your product delivers them. Download the Delta Testing 101 Ebook. High-Quality.

Consumers 56

Consumers eBook Roadmap Retail 56

ChurnZero

JANUARY 8, 2021

If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. . Staci Satterwhite, Chief Customer Officer, Khoros. Most recently, Staci led a worldwide sales team at IBM for an offering that secures customers’ digital engagements.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52