ProProfs Chat

FEBRUARY 22, 2019

For effective customer retention, a focused and dedicated approach needs to be kept in mind. And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Take the example of Victoria’s Secret loyalty program PINK Nation.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

Beyond Philosophy

DECEMBER 12, 2016

Loyalty Programs with special promotional offers ; these incentives influence 93% of customers to sign up. To download and read the CFI Group’s the full report sponsored by Radial, please click here.). Meeting Expectations Isn’t Always Enough. It doesn’t feel exclusive.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Qualtrics

MAY 9, 2019

As part of our Customer Experience Visionaries series, we caught up with Emily to explore how asking the right questions, at the right time, has been the foundation for her success. Are you a part of the loyalty program? Want to learn more about creating great customer experiences? Download Reading List.

Brands 36

Brands Hotels Loyalty Programs Loyalty 36

Currency Alliance

MARCH 9, 2021

By accessing headless loyalty functionality, as API-driven microservices, software developers can stop building enclosed features. Therefore, headless loyalty systems deliver the flexibility and rapid time-to-market that optimizes return on investment (ROI) from their digital transformation efforts.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59

ProProfs Chat

DECEMBER 17, 2021

To assist the in-app feedback process, Apptentive equips you with real-time data on customer behavior. Related Read: How To Build A Customer Loyalty Program. This in-app feedback tool provides a medium to hear from your customers to make informed decisions for improving your app experience. Source: Instabug.

Tools 52

Tools Feedback Roadmap Survey 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits. So how to anticipate your customer expectations like a pro?

Retail 52

Retail Feedback How To Self Service 52

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. Free Download] Ultimate Guide to Building a Live Chat Dream Team.

Tips 136

Tips Self Service e-support Social Media 136