Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. This is something that online companies such as Amazon specialize in, building strong customer loyalty by offering a seamless digital experience. Published on: September 21, 2016.

Insurance 48

Insurance Self Service Transportation Policies 48

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? What's the meaning of customer experience management (CEM)? ViiBE Blog. Natalia Barszcz. August 17, 2021.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Eptica

NOVEMBER 18, 2015

Date: Wednesday, November 18, 2015 The state of UK email customer service. Author: Steve Nattress In an era where social media, self-service and chat are being increasingly used for customer service , it is easy for organisations to overlook email or to not provide the channel with sufficient resources.

Self Service 48

Self Service Customer Service Transportation Social Media 48

John Paul

OCTOBER 22, 2018

The John Paul solution allows car manufacturers to create real relationships with their customers and respond to their growing issues around mobility. Customers of the largest car brands are now benefiting from John Paul’s services in white label. JOHN PAUL, THE PERFECT TRAVEL COMPANION FOR DRIVERS.

Self Service 40

Self Service Automotive Transportation Travel 40

TeamSupport

SEPTEMBER 21, 2018

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others. This is where AI helps.

Self Service 74

Self Service Transportation Analysis Healthcare 74

CSM Magazine

JANUARY 12, 2021

Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Do they centre around increasing customer engagement? Establish what really matters to your customers and train AI to answer the right questions. Abbie Heslop at EBI.AI

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

Eptica

APRIL 26, 2016

Date: Wednesday, April 27, 2016 Comparing the customer experience in the UK and France. Driven by the rise of the internet and improved communications, individuals are increasingly happy to look beyond their own country when it comes to buying goods and services. So, how does the customer experience compare between countries?

Self Service 48

Self Service Customer Experience Social Media Knowledge Base 48

Bold360

APRIL 27, 2017

As the winter slips away and the days start getting longer and warmer, your customers start thinking about summer. Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

Help Scout

OCTOBER 23, 2018

Last month, Mo wrote a wonderful post introducing Support-Driven Growth , which included this helpful definition: Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver. We think of them as customer service professionals. A finger on the pulse.

Self Service 40

Self Service ROI Transportation Roadmap 40

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. Each trend supports aspects of the broader business imperative: to be present when and where customers choose to engage. Accelerating customer-centricity.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

SmartKarrot

MAY 29, 2020

It needs to be stable and provide scalable solutions to your customers. Identify future customer concerns. First, you need to find out the likelihood of your SaaS product success and the best way to do it is to identify your future customers’ concerns. This allows you to know the requirements of your customers.

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Effort Score 11