Remove Customer Confidence Remove Loyalty Remove Magazine Remove Strategy
article thumbnail

Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

article thumbnail

Supporting Vulnerable Customers: A Guide to Compassionate Engagement

CSM Magazine

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind. Firms that prioritize doing good often end up performing better as a result.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Return policies are very specific to your brand and what you’re looking to accomplish — there is no one-size-fits-all strategy. An easy return policy creates customer confidence and trust in the brand. ” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders.

article thumbnail

Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”

CSM Magazine

That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Customer confidence is crumbling in the current environment .

Tips 93
article thumbnail

PCI Pal Publishes Payments: The Future of Security and CX Whitepaper

CSM Magazine

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,

article thumbnail

7 Proven Solutions to Address Customer Service Gaps

CSM Magazine

Not Meeting Customers’ Expectations Meeting customer expectations is crucial for maintaining customer satisfaction and loyalty. By utilizing real-time data insights, you can improve the responsiveness and effectiveness of your customer services. This can lead to better customer satisfaction and loyalty.

article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. By ensuring the company’s integrity, each person contributes to the increase of customer confidence.