Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 97

Innovation Customer Success Customer Journeys How To 97

CSM Practice

AUGUST 26, 2019

A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured. Irit] What are the most asked for measurements? Measurements are interesting.

System 49

System Customer Success Net Promoter Score ROI 49

Gainsight

FEBRUARY 12, 2019

I frequently hear from customer success and sales leaders that two of the most common reasons for churn or downsell (revenue compression) are executive/sponsor change and lack of perceived value (for your product/service). Track these outreaches as a health score measure that shows progress over time.

How To 81

How To Chief Customer Officer CRM Measurement 81

Education Services Group

JUNE 4, 2020

Building or expanding a Customer Success organization can be surprisingly similar to developing a startup. The most successful CS programs are constantly tested and revised and tested again. The result is a streamlined and effective organization built to adapt to changing environments. Customers change.

Customer Journeys 52

Customer Journeys Strategy Customer Success Examples 52

Amity

OCTOBER 3, 2016

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Today’s customers demand more.

ROI 76

ROI System Roadmap Measurement 76

Gainsight

APRIL 18, 2022

Be prepared to iterate on improvements quarterly as your company and customers change. Your reward will be the privilege of generating results that serve the company’s customer teams, go-to-market motion, and overall business growth. But like most simple solutions, it requires significant strategic planning behind the scenes.

Effort Score 52

Effort Score Sports Analysis Groups 52

Amity

MAY 6, 2014

De-Risking the First 90-Days for Your SaaS Customer. The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Director of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Today’s customers demand more. Jason: Those are all great points, Pam.

ROI 48

ROI System Customer Success Roadmap 48