CloudCherry
FEBRUARY 28, 2018
Research from Deloitte and Touche found that customer-centric companies were 60% more profitable than companies that weren’t focused on the customer. The most chosen answer, with 58% of respondents agreeing to it, was to be customer-centric. This brings us to hiring – something customer-centric brands are good at.
Alida
APRIL 11, 2017
Building trust through customer-centric service. Dealerships will struggle to retain customers until they reorient around the customer experience. For those dealerships committed to turning things around, here are four strategies to earn customer trust, build their reputation and drive loyalty over time.
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Pretium Solutions
JANUARY 1, 2012
In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The feedback you receive will be invaluable.
Pretium Solutions
JANUARY 1, 2012
In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The feedback you receive will be invaluable.
Pretium Solutions
JANUARY 1, 2012
In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The feedback you receive will be invaluable.
ProProfs Chat
JUNE 30, 2020
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And the key to that?
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