BirdEye
AUGUST 3, 2023
Cultivating a customer-centric culture within your organization While catching up on key performance indicators and bottom-line revenue is easy, fostering a customer-centric culture first will lead to the best outcomes. Put the customer first, and everything else will fall into place. Life insurance – 78.
Ecrion
JUNE 18, 2018
If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. A LOT of data.
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Ecrion
JUNE 18, 2018
If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. A LOT of data.
Experience Investigators by 360Connext
JULY 24, 2019
I’ve seen everything from an old-school Rolodex to a particularly stubborn retail store manager explain why her whiteboard with “best customers” was easier than using the Customer Relationship Management (CRM) system everyone across the brand used. Change is hard for humans. CX Problem #3.
West Monroe
MARCH 27, 2017
As of September 2016, there were 5,980 FDIC-Insured banks in the United States. While this number dropped from 6,270 FDIC-Insured banks in September of 2015, total assets actually increased from $15.8 trillion in 2015 to $16.7 trillion in 2016. They now are placing their trust in one bank they view as a “one stop shop.”.
Ecrion
APRIL 1, 2019
Creating high volumes of compliant customer-facing documents can be challenging in a regulation-heavy, fast-paced, customer-centric world. With the right Customer Relationship Management software, organizations in different industries are finding ways to capitalize on their investment, time, and customer satisfaction.
NobelBiz
FEBRUARY 22, 2023
For the contact center industry, customer relationships management has also dramatically shifted. This revolution of channels must enable contact centers to make client relationships even more distinctive by personalizing them and creating a genuine consumer experience.
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