CSM Magazine

JUNE 7, 2023

For MSG+, Harte Hanks is building a customer experience infrastructure and providing trained customer support agents to support the entire customer journey, from answering pre-sale questions to providing post-sale customer and technical support.

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. How HGS Supports Increasing Customer Expectations. Customer Experience. Wed, 03/06/2019 - 17:22.

Trends 40

Trends Meeting Self Service Multi-Channel 40

CSM Magazine

APRIL 1, 2020

In fact, 96% of people surveyed by Microsoft maintained that customer service plays an important role when choosing which company to engage with. In addition to this, 55% of people are willing to spend more on a product or service if they’re guaranteed great customer service. Facilitate Multi-channel Customer Care.

Customer Service 52

Customer Service Comparison CRM Multi-Channel 52

CSM Magazine

OCTOBER 17, 2016

The pressure is building on businesses to ensure they have a customer service strategy in place in order to meet ever-evolving customer demands. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Making sure the right channel is being used in the right way is absolutely vital.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Multi-Channel 40

CSM Magazine

AUGUST 22, 2019

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward. The speaker line-up for 2019 is a list of who’s who in the European customer scene.

Customer Service 40

Customer Service Multi-Channel How To Customer Centricity 40

NetBase

APRIL 25, 2019

How are you doing with customer care? 4 Tools to Assess Your Best Channels. Tracking earned media, including the ability to analyze and share broadcast media coverage from 2,000 global television and radio sources; and, millions of online newspapers, magazines, blogs, trade publications and forums.

Social Media 83

Social Media Tools Multi-Channel Analytics 83

NetBase

APRIL 25, 2019

How are you doing with customer care? 4 Tools to Assess Your Best Channels. Tracking earned media, including the ability to analyze and share broadcast media coverage from 2,000 global television and radio sources; and, millions of online newspapers, magazines, blogs, trade publications and forums.

Social Media 66

Social Media Tools Multi-Channel Analytics 66