COPC
APRIL 1, 2024
Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Personalized Agent Training The adoption of digital gamification is a major component of this change. The first is to enhance the customer experience, a goal most businesses share (88%).
Think Customers
FEBRUARY 11, 2020
So clearly our customers want it to be faster and easier. TSF: We have an entire reporting team that works in my department and they’re pushing almost on a daily basis. Some customers like real-time feedback. How do you balance data decision-making with the human side of customer experience?
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Calabrio
AUGUST 7, 2019
Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. To further ensure a positive customer experience, quality scores represent 50 percent of each agent’s individual performance scorecard.
BlueOcean
DECEMBER 17, 2018
Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak. The 3 Hottest Trends Impacting Outsourced Customer Care. We’d love to hear from you.
TechSee
JUNE 25, 2019
The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 UPS reports that it has already saved millions of dollars by implementing an AI predictive maintenance solution that reduces delivery truck breakdowns. Gamification.
NobelBiz
APRIL 18, 2023
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.
Tricia Morris
OCTOBER 19, 2015
Conference attendees landed some terrific takeaways including these five related to the Summit’s new customer service track: 1. According to a newly published report titled Buying Intentions – CRM from Nucleus Research, service is a becoming a key CRM investment for more and more executives. Read the full report here.
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