Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Second to None

APRIL 12, 2018

There are several types of data that restaurants may have to understand their customer base. These sites may contain information about customer experience, reviews, and overall brand sentiment that happen in real time. How to use data to derive the right customer insights. Customer loyalty program data.

Marketing 67

Marketing Social Media Loyalty Programs Rewards Programs 67

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

SurveySparrow

SEPTEMBER 25, 2020

Helps build awareness about your offerings: When sending surveys, more often than not, the intention is to collect feedback or share some information. The surveys that you send, ensure that you explicitly mention that you will be informing them about new products and services while also getting feedback from them. .

Sales 59

Sales Survey How To Omni-Channel 59

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

JANUARY 22, 2020

Every CFO knows a loyal customer is many times more profitable than others. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Points alone don’t earn much loyalty.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Qualtrics

DECEMBER 20, 2018

Survey your customers and customers from each of your top competitors to identify (or solidify) your competitive advantages. Website feedback – Helps you know if your prospects can find the information they need or if there are items or processes that are missing. Customer research insights fuel growth.

Customer Experience 30

Customer Experience Effort Score Rewards Programs NPS 30

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

JUNE 11, 2019

Bribing customers is easy and, as with most easy initiatives, not very profitable. Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. For starters, it isn’t financially sustainable.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySparrow

JANUARY 14, 2020

Your customers are your most valuable asset, especially if you are a small company. Growing your customer base will always be one of the most important objectives in every stand-up meeting. Businesses spend thousands of dollars on lead generation so that they can welcome new customers into their fold. Conclusion.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

SmartKarrot

NOVEMBER 2, 2020

“Ensure that a customer support personnel is available to swoop in when the customer needs help. Use a good system that stores as well as protects customer information. This way the customer will only need to enter new important information required for a plan switch.”. ” 31.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21