Culture Customers eBook Gamification 
Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? It involves adding elements of games (think of the best video games or apps) to non-game activities such as working and delivering customer support.
Playvox
FEBRUARY 13, 2024
In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. How Do You Identify Top Customer Service Talent? Are you trying to boost customer sentiment ? Do you want to improve overall customer experience?
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ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Here are my top five picks from last week.
CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. Follow this three-point plan to prepare frontline agents and other customer-facing staff: 1. A successful path to recovery starts from within.
Vonage
OCTOBER 22, 2015
Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:
Playvox
DECEMBER 21, 2022
For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. A 2020 Gartner report suggests that companies’ hesitation to continue remote work is because they perceive it will have negative effects on productivity, trust, and culture — not that it actually does. Motivation.
ChurnZero
APRIL 8, 2020
How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? Make a great first impression from the start.
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