Culture Customer Confidence Customer relationships Customers 
ClientSuccess
DECEMBER 27, 2022
At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support. Here are key strategies to consider when creating a Customer Success Journey Map: 1.
Magellan Solutions
NOVEMBER 27, 2023
Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.
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CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
ReviewTrackers
APRIL 7, 2021
Negative reputation, meanwhile, can drive away potential clients and increase customer churn. Customers won’t feel comfortable doing business with you if they feel like you’re not looking out for their best interests. Manage online reviews, social media, and customer feedback. Build a people-first culture.
ShepHyken
DECEMBER 14, 2018
This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Every employee working with customer data needs to consider their treatment of data very carefully.
ClientSuccess
NOVEMBER 21, 2017
5 Ways to Re-Engage When a Customer Goes Dark. We’ve all been there: A customer relationship is going well and there are no obvious problems or red flags in sight, yet when it comes time for a ‘serious talk,’ such as a renewal conversation or upsell demo, there is suddenly radio silence on the customer’s end.
ReviewTrackers
APRIL 2, 2019
Negative reputation, meanwhile, can drive away potential clients and increase customer churn. Customers won’t feel comfortable doing business with you if they feel like you’re not looking out for their best interests. Manage online reviews, social media, and customer feedback. Build a people-first culture.
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