10 Tips for Connecting with Customers Emotionally
NICE inContact
AUGUST 27, 2019
This isn’t just our idea; it’s backed up by the stats: Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of customers, compared to 33% for companies with weak omnichannel strategies (Aberdeen Group Inc.) Bearing that in mind, here are 10 tips for connecting with customers emotionally.
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